PEOPLE
We don't believe in good. Or good enough. We don't believe in the short-term or taking short cuts. We don't believe in putting business before people or anything before quality.
Next to our properties, people are our greatest asset. Every day, it's our team members who initiate, build and nurture the long-term relationships with our stakeholders that are integral to our sustainable growth.
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For our teams to deliver to the highest standards, we provide an environment that encourages collaboration, innovation, efficiency and long-term decision making.
Good to great
In recent years, Goodman rolled out an internal programme to help take us from being a good company to becoming a great one. The goal is for all of our people across 17 countries to understand how to:
- Deliver to the highest standard
- Work as part of a team that is focused on the customer
- Consistently adhere to our values
- Deliver exceptional customer service
- Help to build a sustainable business for all our stakeholders
- Avoid complacency and keep excelling.
For our teams to deliver to the highest standards, we provide an environment that encourages collaboration, innovation, efficiency and long-term decision-making.
We're serious about the health, wellbeing and development of our people, and provide local programmes which promote workplace health and safety, learning and development and social activities.
Our flexible work practices make space for the greatness of our people, empowering them to manage their own priorities while delivering for our stakeholders.
Space to collaborate
Most of our offices are now designed for activity-based working. This layout style frees our people from the constraints of a single fixed desk and offers them a variety of settings to work. The transformational design has led to improved well-being and overall team satisfaction as well as:
- Greater collaboration, innovation and flexibility
- Reduced power and paper usage
- More creativity and team-based work
- Better communication and less formality so decisions happen faster.
The transformational design has led to improved wellbeing and overall team satisfaction.
Setting the benchmark high
Goodman's new Auckland city office was developed with a commitment to corporate social responsibility. The office sets a high benchmark for refurbished business space.
It is expected to receive a 5 Star Green Star Office Interior rating and features high-quality materials selected for their functionality, longevity and energy efficiency.
The new office uses half the energy of the previous office, and team satisfaction and wellbeing have increased due to activity-based working, better spaces and a wider range of end-of-trip and recreational facilities.
The meeting rooms were given Maori names with the office also blessed prior to moving in. The use of Te Reo (the Maori language) and the training that staff received in its use and protocols reflect New Zealand's unique heritage and are consistent with a business acknowledging the diversity of its population.
Meanwhile, around 90% of waste building materials were recycled, including used furniture and equipment. This minimised landfill waste and the proceeds from the goods sold were directed to the Goodman Foundation.
While it was a complex project, with a challenging budget and deadline, the result was a great outcome for our New Zealand team members.
Our customers
Our customers are at the centre of our own+develop+manage business model.
We work closely with them to understand their needs and build strong relationships. All customers have direct access to a dedicated team trained to manage their requirements.
We use customer feedback to constantly improve our service. We conduct global customer research to ensure we're meeting expectations and, if our performance slips, we'll correct it.
Our customers are leveraging our global experience to expand their business across borders. We're increasingly working with them to source warehousing solutions in multiple markets. Sixty-five percent of our top twenty customers now have Goodman properties in more than one country. This is a trend we expect to grow among our 1,600+ customer base.
Top 20 customers
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Our community
The Goodman Foundation believes in giving back in tangible ways to the communities where we operate. We focus on social change through improving the quality of life of those less privileged.
Space for children's health and safety
Goodman is passionate about ensuring the health, safety and wellbeing of children. We support many charities around the world focused on this cause including the Cerebral Palsy Alliance (CPA), SOS Children's Villages, Stepping Stone House, Little Olive Foundation, The Shepherd Centre, Raise Foundation and Humpty Dumpty Foundation. Our support ranges from providing physical space, supporting operations and purchasing equipment, to our people volunteering, mentoring and providing other help.
CPA provides family-centred therapies, life skills programmes, equipment and support for people and their families living with cerebral palsy and other neurological and physical disabilities. It drives international research into the prevention, treatment and cure of cerebral palsy through the Cerebral Palsy Alliance Research Foundation.
Goodman has supported CPA and the Cerebral Palsy Alliance Research Foundation to become one of the leading independent funders of cerebral palsy research globally, funding over $36 million in research grants across 300 projects in the past 12 years. Goodman is the exclusive global partner of CPA's major fundraiser, Steptember.
Supporting health and wellbeing
Goodman is the Founding Partner of The Fred Hollows Foundation in Hong Kong and funds eye care projects.
The Fred Hollows Foundation provides sustainable eye care services for rural, poor and ethnic minority communities around the world.
Goodman has funded two projects in China to build eye health screening and education systems. The first, completed in February 2018, in Xingtang, Hebei, has been extended for a further 12 months.
Towards Zero hunger
Goodman provides warehouse space, vehicles and equipment, and our teams volunteer and raise funds to support organisations that reduce hunger and food wastage, including OzHarvest, KiwiHarvest, UKHarvest, Feeding Hong Kong and Second Harvest Foodbank of Orange County, USA.
OzHarvest collects quality excess food from commercial outlets and delivers it to more than 1,000 charities supporting people in need.
Making space for responsible consumption
Goodman supports charities such as Thread Together and Good360 Australia, which redirect excess goods to charities while reducing waste.
Good360 Australia connects surplus brand new goods from businesses, such as clothes, toys, school and office supplies, personal care and household goods to charities and Australians who need them, while improving environmental outcomes. This amounts to over 3.6 million items from microwaves to toiletries and nappies. It has distributed more than $22.3 million in critical goods to people in need in Australia, which also has a huge environmental impact as these products are saved from landfill.
Goodman's support with property space saved millions of dollars for Good360 Australia so it could use those resources for core programmes. The charity also uses the Goodman supplied warehouse to run traineeships for the long-term unemployed.
